Terms of Business
These terms of business set out the basis on which Tom Gallagher Insurance Ltd t/a Gallagher Insurances will provide business services to you. They also contain details of our regulatory and statutory obligations and the respective duties of both the company and you in relation to such services. Please note that by proceeding with a transaction through Gallagher Insurances you agree to the terms as laid out in this document. If you have any queries we will be happy to clarify them.
This document takes effect from 13th November 2025, or whenever it is received (whichever is the later) and supersedes any terms of business that may have been previously sent to you.
Authorised Status: Gallagher Insurances is regulated by the Central Bank of Ireland (Ref. C3199) as an insurance intermediary registered under the European Communities (Insurance Distribution) Regulations, 2018.
Copies of our regulatory authorisations are available on request and are displayed in the public area of our office. The Central Bank of Ireland holds registers of regulated firms and you may contact them on 0818 681 681 or alternatively visit their website at www.centralbank.ie to verify our credentials.
Codes of Conduct: Gallagher Insurances is subject to the Central Bank’s Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards which offers protection to consumers. These codes are available on the Central Bank’s website.
Our Methods of Communication: Gallagher Insurances offer you the choice of receiving communication (including documentation) either on paper or by another durable medium such as; email, SMS or on our website www.gallagherinsurances.ie. Where you have chosen to provide us with your email address and/or mobile number for communication (including documentation), you agree that we can communicate and make contact with you using electronic means. If you do not wish us to continue to communicate with you via electronic means, please advise us and we will send correspondence to you using standard post.
Services Provided: Our principal business is to provide advice and arrange transactions on behalf of clients in relation to general insurance. A full list of insurers (which includes insurance undertakings, insurance intermediaries, product producers and managing general agents) with whom we hold an appointment is available upon request.
Fair and Personal Analysis: We will offer advice in relation to the nature of insurance policies and which of these policies are suitable for your needs. We will identify and select a suitable insurer through fair and personal analysis of the market on the basis of a sufficiently large number of contracts and insurers available to enable us to make a recommendation, in accordance with professional criteria, regarding which contract would be suitable to meet your needs.
The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in, and share of that market. The extent of fair and personal analysis must be such that could be reasonably expected of a professional insurance broker conducting business, taking into account the accessibility (of product placement & and of information) to intermediaries and the cost of the search.
In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair and personal analysis of the market, we will consider the following criteria: · client needs · number of providers in the market that deal with brokers · market share of each of those providers · number of relevant products available from each provider · availability of information about the products · quality of the product and service provided by the provider · cost.
Limited Analysis: A limited analysis may be necessary if you are seeking urgent cover. Where we do not provide a product or service on the basis of a fair and personal analysis of the market, we will advise you of same. The provider of your product will be outlined in the summary of cover provided
Website Products: We do not offer advice where the transaction is completed directly through our website in relation to travel insurance. Our website travel insurance is arranged by Blue Insurance Ltd. It is important to note that the quotations and cover offered is based solely on the best price available to us for the information that you have provided through this medium. Should you wish to obtain further advice specific to one or more additional circumstances pertaining to you, or in relation to the level of cover provided, please contact us.
Periodic Reviews: It is important that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You should advise us of those changes and request a review of the relevant policy so that we can ensure you are provided with up to date advice. Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover and/or inappropriate investments.
Gallagher Insurances will provide assistance to you for any queries you may have on policies taken out with us including claims handling, risk management advice and in seeking renewal terms on your cover.
Licensed Insurers: Gallagher Insurances transact and recommend insurers who are licensed and regulated by the Central Bank of Ireland. We also transact and recommend insurers who are licensed and regulated by their home member state in the European Economic Area (EEA) and are passported to carry on insurance business in Ireland under the Freedom of Services or Freedom of Establishment rules, and regulated by the Central Bank of Ireland for Conduct of Business rules. Some of these may charge a fee for their service. Gallagher Insurances do not and cannot guarantee the financial security of any insurer.
Our Remuneration: We are remunerated by way of commission from the providers with whom we transact business. We may also receive commissions from some insurers that are not directly attributed to the service provided to an individual client but are based on a combination of account turnover, growth, profitability and/or various quality criteria relating to our operating standards. Commission and other remuneration details are available on our website – www.gallagherinsurances.ie.
We apply a fee for administration services for personal insurance policies, these vary depending on the level of administration required. For business insurance, a client services fee is applied for our services provided to you. The details of these fees are outlined on the schedule of fees outlined below. These are displayed at our offices and available on our website. Fees applied are also clearly outlined on your quotation and renewal documentation. Please note these fees are non-refundable in the event of cancellation of your contract.
Scale of Fees:
- Personal Insurances:
Initial Set Up & Renewal:
Up to €200.00. Alterations/Duplicate Documentation/Dishonored Payments/Driver Experience Letters: Up to €100.00. - Commercial Insurances
Initial Set Up, Renewal & Alterations: Minimum fee €100 – up to maximum of 40% of premium.
(Prior written agreement is required to deduct our charges from insurer rebates and a separate written agreement (or email confirmation) will be requested as the need arises).
Supplementary Fees: Occasionally circumstances arise where we require additional fees to be paid by you. If this occurs, we will, in advance and with your prior agreement, advise you of the amount of the additional fee due. The calculation of such charges will be based on various factors such as, though not limited to, the complexity of matters under consideration, the commission payable by insurers, costs incurred and time spent. Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.
Premium Handling: Gallagher Insurances will accept payments in cash, by cheque, credit cards or electronic bank transfer in respect of all classes of insurance in the circumstances permitted under our regulatory authorisations. We are not authorised to accept cash or negotiable instruments in any other circumstances. Premiums are due on or before renewal/inception date or before any policy changes which result in an additional charge. It is your responsibility to ensure that your payment has reached us and that your policy has been incepted/renewed/amended. If we do not receive your renewal payment on or before your renewal date, your policy will lapse and no cover will be in place.
Premium Rebates: We will refund any rebate that becomes due to you within 5 business days of receiving it or having been notified by the insurer that it is due to you. Any rebate due to you will be paid in full and any charges will not be deducted without your prior written agreement in each case.
Premium Credit: Where you decide to enter into a credit scheme with a third party provider for the payment of premium, you will receive separate terms and conditions from the relevant premium finance company or insurer which will govern that arrangement. You agree that, in accordance with the terms of any such credit scheme or otherwise, we may instruct your insurer to cancel your policy if you are in default under the credit scheme and that any return premium or other payment due from the insurer may be applied to discharge your liability or liability we have assumed on your behalf, under the credit scheme without further reference to you. Where you have instructed us to obtain insurance on your behalf, to the extent that we are required to meet your premium payment obligations, we reserve the right to recover those monies from you. In situations where you opt for finance to – they are the lender. We are acting as the credit broker. We may receive a commission of up to 7% for introducing customers to them.
Conflict of Interest: Gallagher Insurances will make a reasonable effort to avoid conflicts of interest. However, where an unavoidable conflict arises, we will advise you of this before proceeding to provide any business service. A copy of our conflict of interest policy is available on request.
Cancellation/Cooling Off Period: A consumer (as defined by SI No. 853 of 2004) has the right to withdraw from an insurance policy (as defined under SI No. 853 of 2004) within 14 working days of the start date of the policy without penalty and without giving any reason – this is known as the cooling off period. The right of withdrawal may be exercised by notice in writing to Gallagher Insurances, quoting your policy number. Should this right be exercised the insurance company may charge a pro rata premium for the period you are on cover. If the cover is motor insurance the premium cannot be refunded until the certificate of insurance and windscreen disc have been received by Gallagher Insurances. The set-up, renewal and/or cancellation fees charged by Gallagher Insurances are non-refundable.
You, the customer can cancel your policy by notice in writing at any time. Provided that all reasonable charges pertaining to costs incurred by Gallagher Insurances have been paid and provided that no incident giving rise to a claim has occurred in the current period of insurance, you will be entitled to a proportionate return of the premium for the un-expired period of insurance unless the policy is on a minimum and deposit basis, and if this is the case, no return will be allowed on the policy and this will be noted on your policy schedule. If you cancel during the first year (outside of cooling off period) short term rates may apply, please see policy terms and conditions. In the case of cancellation of motor insurance you must return the certificate of insurance and windscreen disc to Gallagher Insurances. Insurance companies normally reserve the right to cancel policies at any time by giving appropriate notice to your last known address. Please refer to your policy terms and conditions. A cancellation charge may apply. Please note that our administration charge is non-refundable in the event of a cancellation of your contract.
Default on payments by clients: We will exercise our legal rights to receive payments due to us from clients (fees and insurance premiums) for services provided. In particular, without limitation to the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client.
Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.
Claims: It is essential that we are notified immediately of any claims or circumstances which could give rise to a claim. When you notify us, you must include all material facts concerning the claim. The policy wording will describe in detail the procedures and conditions in connection with making a claim.
Consumers: Duty of Disclosure when completing documentation for new business/renewals and midterm adjustments: You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will be that of the ‘average consumer’.
Before renewal of the contract of insurance, specific questions will be asked. Again, you will be required to answer honestly and with reasonable care. Where you do not provide additional information (after being requested to do so) it can be presumed that the information previously provided remains unchanged.
Failure to answer all questions honestly and with reasonable care can result in the Insurer being able to rely on proportionate remedies for misrepresentation, which include but are not limited to the insurer voiding the contract of insurance. If a policy is cancelled by an insurer for any reason including payment default you may encounter difficulty in purchasing insurance in the future.
Completed proposal forms/statement of fact: Completed proposal forms or Statement of Facts will be provided to you, these are important documents as they form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that the answers contained within are true and accurate.
Commercial Customers: Non-Consumer Disclosure of Information: It is essential that you should bring to our attention any material alteration in risk such as changes of address or use of premises. Any failure to disclose material information may invalidate your claim and render your policy void.
Investor Compensation Company Ltd (ICCL) Scheme: This firm is a member of the Investor Compensation Company Ltd (ICCL) scheme established under the Investor Compensation Act, 1998. This legislation provides for the establishment of a compensation scheme and for the payment, in certain circumstances, of compensation to certain clients of authorised investment firms covered by the Act. Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so. A right to compensation will arise only: If the client is an eligible investor as defined in the Act; and, if it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and to the extent that the client’s loss is recognised for the purposes of the Act. Where an entitlement to compensation is established, the compensation payable will be the lesser of: 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or Compensation of up to €20,000. For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955
Brokers Ireland Compensation Fund: Gallagher Insurances is a member of Brokers Ireland, the representative body for insurance and financial brokers in Ireland. We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member.
Complaints: Upon receipt of an oral complaint, we will provide the option to have the complaint addressed through the firms established complaints procedure. We will permit and facilitate submission of complaints in writing by post and by electronic means. We will acknowledge your complaint in writing within 5 working days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and the complainant will receive an update on the complaint at intervals of not greater than 20 working days starting from the date on which the complaint is made. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO). A full copy of our complaint’s procedure is available www.gallagherinsurances.ie and on request
Data Protection: We are subject to the requirements of the General Data Protection Regulation 2018 (GDPR) and the Irish Data Protection Act 2018. Gallagher Insurances is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are compliant with the GDPR in relation to processing your data and ensuring you understand your rights as a client. The data will be processed only in ways compatible with the purposes for which it was given. These are outlined in our Privacy Notice which is available for review online at www.gallagherinsurances.ie. If this medium is not suitable, we will provide you with a hard copy upon request. Please contact us at [email protected] if you have any questions about your personal data.
Call Recording: All your calls, both inbound and outbound, may be recorded and may be monitored for training, quality purposes and to verify information and help prevent and detect fraud.